How do I drop or withdraw a course?

If you would like to withdraw from a course, the purchaser of the course must log into My Course Portal (MCP) and submit a drop request. Our refund policy can be found on page 7 of this document.

If you plan to order another course, please complete the drop request first. When submitting the withdrawal in MCP, please indicate in the notes that any eligible credit should be applied to the new enrollment. Instead of paying for the new course immediately, wait until the credit from the dropped course has been applied to the new invoice. Once that is done, our Billing Department will send an email with a link to finalize payment.

Below are instructions for submitting a drop request in MCP:

1. Log in to My Course Portal using your School Administrator account. (Please let us know if you need assistance with your login credentials.)

2. Select the "Change Request" icon next to the enrollment you wish to drop.

3. Choose "Drop the Course" from the Change Request Type dropdown. 

4. In the Change Request Description field that appears, enter a short note about the circumstances surrounding the drop request.  (This is where you would indicate that any eligible credit should be applied to the new enrollment.)

5. Select the "Submit" button.

After you have submitted your drop request, you will receive a confirmation email indicating that it was received. After the drop has been approved and processed or denied, you will receive further communication. If you are due a refund, you will receive your refund in the same mode of payment by which you paid for the course (check or credit.)

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